Duration: 2020 – Present
The Expat Hotel Patong is a popular 3-star resort located in the heart of Patong’s vibrant nightlife district. Known for its welcoming atmosphere and prime location, the hotel attracts both short- and long-term guests looking for a comfortable stay in one of Phuket’s most lively areas.
To stay ahead in a competitive hospitality market, The Expat Hotel partnered with The Percentage Company to enhance its digital presence, streamline booking operations, and maximize revenue.
Operating in one of Phuket’s busiest tourist areas, The Expat Hotel faced several challenges:
- Heavy reliance on OTAs, leading to high commission costs and lower direct revenue.
- An outdated booking system, making reservation management inefficient.
- Lack of a strong online presence, limiting direct bookings and customer engagement.
- No structured revenue management strategy, making it difficult to optimize room rates and occupancy.
To address these challenges, The Percentage Company provided a comprehensive digital strategy, including:
- Cloudbeds PMS setup & management, ensuring a smooth and efficient booking process.
- A custom hotel booking engine, designed to increase direct reservations and reduce OTA dependency.
- OTA management, optimizing listings and pricing across multiple online platforms.
- SEO, digital ads & email marketing, driving targeted traffic and improving online visibility.
- Web design & IT support, providing a modern and user-friendly experience.
- Revenue management solutions, helping to optimize pricing strategies and maximize profitability.
With these strategic enhancements, The Expat Hotel Patong has achieved:
- Higher direct bookings, reducing OTA commission costs.
- A fully integrated PMS and booking system, improving operational efficiency.
- Improved online visibility, attracting more direct traffic and increasing occupancy rates.
- Optimized revenue strategies, ensuring maximum profitability throughout the year.
By implementing state-of-the-art technology, expert digital marketing, and revenue optimization strategies, The Percentage Company has helped The Expat Hotel Patong strengthen its position in the highly competitive Patong hospitality market, ensuring long-term growth and success.
47 centrally located rooms in Patong
20% Year-on-Year Increase in Average Rate.
18% Year-on-Year Increase in Room revenue.
21% Year-on-Year Increase in RevPAR.
"I have been working with Percentage Company since 2020, and they handle the marketing for our hotel business. They are, without a doubt, one of the best marketing agencies in Phuket. Edward and his team are exceptionally professional and efficient in what they do. They have simplified everything for our business, and our room rates and occupancy have consistently improved year after year. You will not be disappointed. Thanks again to Edward and the Percentage Company team!"
JJ James - Owner, The Expat Hotel Phuket
For years, our team of online & digital marketing experts have helped our clients in Thailand & around the world give their brands a unique & empowering overhaul to turn them into game-changing businesses.
Curious how much more revenue your business could be generating with the right digital marketing team & the right technology? Get in contact or send us your details for a FREE no-strings-attached Proposal!
